Troubleshooting Audials One
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Troubleshooting Audials One

When you encounter problems with Audials One, please follow the instructions below.

If you have one of the following issues, follow the links to get help:

    • Audials One crashes
      This procedure guides you through the steps to fix a crash, and to report and get help fixing a crash.
    • Audials One does not activate
      This article covers the most common problems which may occur during product activation, and how to solve them.
    • Amazon download fails
      When a download from amazon fails you may restart the download.

    Up-to-date troubleshooting info from the support team

    Check out the online support page which contains the latest information, workaround and fixes, offered by the Audials One technical support team:

    Support information on the Audials One website

    General troubleshooting steps

    If none of the issues above match your situation, continue through the following steps, which fix many problems with Audials One.

    1. Update Audials One. See Updating Audials One to the latest version for instructions.
    2. Update Windows. Make sure your operating system is up-to-date. See Windows 7 Help for more information.

    Still need help with your problem?

    If nothing helped and you could not find a satisfying answer in any of the information resources, please report the problem to our technical support team.

    Reporting technical problems to the support team

    Audials 9.0 | 2012-05-09