Reporting technical problems to the support team
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Reporting technical problems to the support team

The support team can assist you with solving problems best if you collect log files, system and product information, screenshots and information on how to reproduce your problem.

To report problems to the support team, follow the instructions below in order:

    1. Turning on writing log files
      When troubleshooting technical problems, you should activate writing log files. Log files will help the technical support team to identify the problem.
    2. Reproducing and describing a problem
      To get advise on problems from other users or the support team, it is important to note down exactly what you do to get into the problem situation.
    3. Sending problem information to technical support
      The support team requires you to collect information on how to reproduce your problem, along with technical information on your system, to work on a technical problem.
    Related information
    Audials 9.0 | 2011-11-24